1. SHIPPING / TRANSIT / CUSTOMS
1.1. All US and Canada purchases over $200 ship free!
1.2. Domestic shipping times are between 1-3 business days. US shipping is 1-5 business days. And all other countries are 3-21 business days depending on shipping rates you select.
1.3. Ready to ship items will be shipped within 2 business days. (Will be noted in item description if it is ready to ship).
1.4. Made to order items will be shipped once the item is finished. This timeline averaged between 2-4 weeks. But can take up to 8 weeks if your item is backordered, if you would like to know the turnaround time of your item before you order please email me at info@gemmawattsfinejewelry.com.
1.5. For Custom orders, please discuss timeline estimates with GWFJ as each order can require different lengths of time. We aim to keep custom order turnaround between 1-2 months. But recommend a minimum of 2 months due to current order volume.
1.6. All US and Canada orders over $200USD include free insured and tracked shipping at standard transit times. If you would like upgraded shipping please make sure you select it during checkout. Purchases over $1000USD will be shipped free using FedEX for security.
1.7. Once your order has left our possession and is on route to you, GWFJ is not responsible for any delays, loss, theft or damage during transit. Your items will be insured from the carrier you choose, GWFJ has no control over the package once it has left our hands. GWFJ does not recommend or insure parcels shipped to PO boxes. GWFJ WILL NOT INSURE PARCELS SENT TO PO BOXES.
2. RESIZING
2.1. All GWFJ Engagement Ring and Wedding bands include one free resizing within one year of purchase.
2.1.1. The client is responsible for all costs to ship the ring back to GWFJ. GWFJ will cover the expenses of resizing the ring within 2 sizes up or down and the cost of return shipping to the client.
2.1.2. If your ring needs to be remade or is ‘complicated’ to resize in which you will be advised of before purchasing, free resizing will not be included.
2.2. GWFJ offers one free resizing at any time in the lifetime of the ring after purchase as a result of maternity.
3. INTERNATIONAL DUTIES
3.1. Orders shipped within the US or Canada will have no additional duties. Order shipped to any other international countries may be subject to import duties, taxes and fees from the carrier upon delivery. The customer is responsible for these duties.
4. WARRANTY
4.1. We warranty our Gemma Watts Fine Jewelry pieces against manufacturer defects for one year from the date of purchase. This means we will repair or replace, at our discretion, any jewelry with a defect that was present at the time of purchase, free of charge to the customer (excluding shipping costs you incur to send the jewelry to us) up to one year after purchase.
4.1.1. Manufacturer defects do not include normal wear and tear, or accidental damage. GWFJ reserves the right to inspect all jewelry before determining the cause of damage. Wear and tear is expected with fine jewelry. Regular maintenance is required to maintain your jewelry’s integrity.
4.2. GWFJ does not warranty loose gemstones that are NOT set by GWFJ. If you purchase loose gemstones/diamonds, and choose to have your own jeweler (not GWFJ) set them. GWFJ cannot and will not be held liable for any accidental damage, chips, scratches, burns or breakage that may occur once it has left our care, as it is out of our control.
4.3. GWFJ reserves the right to inspect the jewelry to determine the cause of damage before fulfilling a warranty claim.
4.4. The Customer is responsible for shipping costs to our office, and liability associated with shipping warranty claims.
4.5. Additional services, outside of our limited warranty, include but are not limited to: complimentary mail-in prong tightening, re-polishing, rhodium plating and cleaning services.
4.6. In the event that there is ever a problem with your jewelry, or you are in need of other services that are not covered under our warranty, your jewelry can be mailed back to our office for inspection. Once inspected, you will be notified prior to any work being done on your jewelry, should charges apply.
4.7. Please contact us, If you have any questions or request additional repair work needed to service your Gemma Watts Fine Jewelry pieces.
5. LAB GROWN DIAMONDS
5.1. Lab grown Diamonds are sold with the understanding that there is significant risk to lower prices due to the fact there is an endless supply. They are a synthetic product, manufactured in a factory setting. Considering historical similarities such as lab grown Sapphire/Ruby, we know the value will continue to drop over time. Lab Grown Diamonds will not hold their value in a way to be compared to Natural Diamonds and Gemstones, and we cannot be held responsible for dissatisfaction in the future.
6. CUSTOMER PIECES/HEIRLOOMS
6.1. GWFJ does not accept any responsibility for damages/loss that may occur in our possession and during shipping or transit for any customer pieces/heirlooms.
6.2. Sending your personal pieces away comes solely at risk to you. Diamonds and Gemstones are susceptible to damage and breaking during resetting and manufacturing. GWFJ does not accept any liability for damage, breakage, or loss when working with personal pieces.
6.3. GWFJ is not responsible for determining the quality, value, type, make, or species of your jewelry pieces. We recommend having the piece(s) insured yourself before shipping to GWFJ to cover your liability.
7. LAYAWAYS
7.1. GWFJ does offer layaways for most orders. Reach out to info@gemmawattsfinejewelry.com prior to placing an order to arrange layaways.
8. SOCIAL MEDIA
8.1. GWFJ has a strong Social Media presence. We use this to connect to clients, current and new. Your orders (including custom) may be anonymously featured on any social media associated with Gemma Watts Fine Jewelry.
8.2. Engagement rings are not shared on social media until after the proposal to maintain the element of surprise.
8.3. If you would like your pieces NOT to be posted online please be sure to mention this to the GWFJ team prior to delivery.
8.4. If you are happy to have your pieces shared online with you tagged, please feel free to mention!
8.5. Please feel free to tag @gemmawattsfinejewelry in all posts, I love seeing my clients wearing the pieces we create together. Tagged posts may be reposted to GWFJ Social Media.
9. RETURNS
9.1. GWFJ reserves the right to refuse a return upon inspection.
9.2. For online purchases (ready to ship items only), GWFJ will accept returned merchandise in its original condition when accompanied by all the original packaging and printed invoice. Shipping costs for returns are the responsibility of the client. We can either refund you using your original method of payment, minus a 20% restocking fee, or you can save/use the whole balance (100%) of returned item(s) as store credit.
9.3. Return requests must be emailed to info@gemmawattsfinejewelry.com within 14 calendar days of receiving your order. Return requests outside of the 14 days, may be accepted for store credit at GWFJ's discretion.
9.4. Your return will be inspected by GWFJ before a return is accepted. GWFJ reserves the right to reject returns if the item(s) is not in its original condition. The item cannot show any signs of damage, alteration, or wear in any way. We cannot accept jewelry that has been worn, used, altered or damaged.
9.5. Made-to-order, and custom made pieces (includes engraved items) are not eligible for returns/refunds due to the nature of the order. If you are not happy with your made-to-order or custom item, please email us at info@gemmawattsfinejewelry.com so we can work together to ensure your satisfaction!
9.6. Please try to be as sure as possible when ordering sizes, as clients are responsible for shipping back to GWFJ for resizing.
9.7. If you're unsure of ring size please reach out, GWFJ offers free mailable ring-sizers to all potential clients!
[Last Updated 16/04/2024]
PRIVACY POLICY
This Privacy Policy describes Our policies and procedures regarding the collection, use, and disclosure of your information when You use the Service. It outlines
Your privacy rights and how We protect Your data.
1. Interpretation and Definitions
1.1. Interpretation: The capitalized terms in this policy have defined meanings. These definitions apply regardless of whether the terms are singular or plural.
1.2. Definitions:
1.2.1. "Account" means a unique account created for You to access our Service.
1.2.2. "Company," "We," "Us," or "Our" refers to Gemma Watts Fine Jewelry.
1.2.3. "Cookies" are small files stored on Your device by a website, containing browsing history details.
1.2.4. "Country" refers to British Columbia, Canada.
1.2.5. "Device" refers to any device accessing the Service.
1.2.6. "Personal Data" means any information relating to an identified or identifiable individual.
1.2.7. "Service" refers to the Website.
1.2.8. "Service Provider" refers to third-party companies or individuals assisting Us in providing the Service.
1.2.9. "Usage Data" refers to data collected automatically during Service use.
1.2.10. "Website" refers to https://www.gemmawattsfinejewelry.com/.
1.2.11. "You" refers to users accessing or using the Service.
2. Collecting Your Personal Data
2.1. Personal Data: We may collect personally identifiable information like email, name, phone number, address, and browsing history.
2.2. Usage Data: Information such as IP address, browser type, pages visited, and session duration may be collected automatically.
3. Tracking Technologies and Cookies:
3.1. We use Cookies and similar technologies to track Service activity and store information. You can manage Cookie preferences in Your browser settings.
4. Use of Your Personal Data
4.1. Providing and maintaining the Service.
4.2. Managing Your Account and providing requested services.
4.3. Contacting You for updates or promotional offers.
4.4. Analyzing Service usage to improve Our offerings.
4.5. Sharing Your information in specific situations outlined in this policy.
5. Retention of Your Personal Data
5.1. We retain Your Personal Data only as long as necessary for the purposes stated in this policy or to comply with legal obligations under British Columbia's Personal Information Protection Act (PIPA). We adhere to data retention periods outlined in PIPA.
6. Transfer of Your Personal Data
6.1. Your information, including Personal Data, may be transferred to and stored on computers located outside Your jurisdiction. By providing Your data, You consent to this transfer. We implement safeguards to ensure compliance with PIPA's requirements for cross-border data transfers.
7. Delete Your Personal Data
7.1. You have the right to request deletion of Personal Data collected about You under PIPA. You can manage Your information through Your Account settings or contact Us for assistance.
8. Disclosure of Your Personal Data
8.1. We may disclose Your Personal Data in certain situations outlined in this policy, including business transfers and legal requirements under PIPA.
9. Security of Your Personal Data
9.1. While We implement security measures to protect Your data, We cannot guarantee absolute security. We continuously review and update Our security practices to comply with PIPA's standards.
10. Children's Privacy
10.1. Our Service is not directed at children under 13, and We do not knowingly collect personal information from them without parental consent, in compliance with PIPA.
11. Links to Other Websites
11.1. Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices and advise reviewing their policies.
12. Changes to this Privacy Policy
12.1. We may update this Privacy Policy periodically to comply with changes in privacy laws, including PIPA. We will notify You of significant changes through email or a notice on Our Service.
13. Third-Party Links
13.1. Third-party products or services offered on Our site are subject to their own privacy policies. We have no responsibility for their content or activities.
14. California Online Privacy Protection Act Compliance
14.1. We do not distribute Your personal information to outside parties without Your consent, in compliance with CalOPPA.
15. Children's Online Privacy Protection Act Compliance
15.1. Our Service complies with COPPA requirements and is not directed at children under 13.
16. Online Privacy Policy Only
16.1. This online privacy policy applies only to information collected through Our website.
17. Your Consent
17.1. By using Our site, You consent to this privacy policy.
[Last Updated 16/04/2024]